The Fern in Panjim, Goa has used iberry for its guest WiFi since January 2021. Guests log in with their mobile number and a one-time code by SMS. The hotel's gateway is managed from our base in Mohali, near Chandigarh - about 1,900 km away - and it is still in daily use in November 2026.
The Fern, a hotel in Panjim (Panaji), the capital of Goa.
January 2021 - nearly six years.
Mobile number + one-time password (OTP) sent by SMS.
MikroTik router, managed remotely by iberry.
About 5,200 guest logins and about 11,400 OTP codes sent since 2021; still in daily use in November 2026.
A hotel in Goa has the same needs as any city hotel, with one twist for a vendor in North India: distance. Typical needs for a property like this are a login page that opens by itself on every phone, a way to know who used the WiFi (Indian rules expect public WiFi users to be identified), fair sharing of the internet line when the hotel is full, and quick help when something breaks.
The distance is the hard part. Mohali to Goa is roughly 1,900 km. If every router problem needed an engineer on a flight, the service would be slow and expensive. So the setup had to be built to be run remotely from day one.
The hotel runs iberry's standard managed setup:
When a guest joins the WiFi, a login page in the hotel's name opens by itself. No password at the desk, no card in the room. See captive portal software.
The guest types their mobile number and gets a one-time code by SMS. Every session is tied to a verified number. See WiFi OTP login.
Each login gets its own download and upload limit, so one guest streaming or downloading cannot slow down everyone else on the line.
Who logged in, when and from which device is recorded and kept, so the hotel can answer a request from the authorities. See WiFi log retention.
The MikroTik gateway connects out to the iberry cloud over an encrypted tunnel. We see it go up or down, back up its settings and fix most problems without a visit. See MikroTik remote management.
Most hotel WiFi problems are not hardware faults. A login page that stops popping up, a guest who cannot get a code, a speed limit that needs changing for a conference, a second internet line that has to take over - all of these are settings on the gateway or in the cloud. Because the hotel's MikroTik keeps an encrypted tunnel open to our cloud, our team in Mohali sees and fixes them the same way as if the router were in the next room.
That is how a hotel 1,900 km away has been looked after for nearly six years without a local iberry office. For the rare job that needs hands on site - a cable, a power adapter, a new access point - a local electrician or IT person does the physical part while we guide them by phone or WhatsApp.
The same approach works for hotels anywhere in India and abroad: see MikroTik remote management and managed WiFi for hotels.
Client since January 2021 and still in daily use in November 2026.
Each one tied to a verified mobile number.
Codes sent by SMS from the iberry cloud to guests logging in.
Figures are from iberry's own login records as of November 2026 and are rounded. Hotel and brand names belong to their owners; this page describes iberry's guest WiFi service at the property and is not an endorsement by the hotel or its brand.
Yes. The gateway connects out to the iberry cloud over an encrypted tunnel, so settings, monitoring and most fixes are done remotely. The Fern in Goa has been managed from Mohali, about 1,900 km away, since January 2021.
Only a mobile phone that can receive an SMS. They enter their number on the login page and type the one-time code they receive.
A local electrician or the hotel's own IT person does the physical work, such as replacing a cable or power adapter, and our engineers guide them remotely.
We can set up and run the same OTP login and remote management for your property. See all case studies. Published plans in India start at ₹30,000 one-time plus a ₹15,000 yearly subscription from the 2nd year (1st year included; ₹20,000 with DNS security and/or PMS integration); outside India every project is quoted on its own.
Ask about a similar setup